Client Service Teams: How to Build, Grow and Measure Success

Domains: Client Services, Business Development 

Internal client service teams come in different shapes and sizes throughout law firms. Law firm leaders and business development professionals will agree that an organized internal structure to maximize efficiency and responsiveness to their client’s needs furthers the business objectives for all. This session will explore practical solutions for BD professionals starting a program for the first time, as well as ways to enhance and grow existing programs.

You'll learn how to:

  • Discuss how to build internal support and structure for impactful client service teams
  • Define meaningful goals and KPIs that allow client service teams to measure progress and promote successes 
  • Examine business development’s role in shaping and expanding client service efforts

Presenters:
Matthew Olsen, Director of Business Development Litigation, Hunton Andrews Kurth
Monica Ulzheimer, Senior Litigation Marketing Specialist, Alston & Bird LLP
Andrew Scott, Director of Marketing & Communications, MTS Health Partners
Elise Holtzman, CEO, The Lawyer's Edge

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Client Service Teams: How to Build, Grow and Measure Success
Recorded 04/17/2023  |  60 minutes
Recorded 04/17/2023  |  60 minutes