From Good to Great: Elevating Client Team Performance

Domains: Client Services, Marketing Management and Leadership

While most firms have some kind of client account program, the difference between good and great can be vast. The keys to continued growth and trusted relationships are often simple but must be aligned with efficient team composition, cross-functional infrastructure, incentives, consistency, and tools to generate consistent returns - and happy clients - over time. This interactive session will cover lessons learned and fresh perspectives from inside and outside the legal sector to create the ideal environment for client teams to thrive at your firm.

You'll learn how to:

• Discover how various client team structures effect efficiency, relationship development and revenue growth
• Understand the critical nature of solid infrastructure across functional departments and why it is critical to the overall success of account teams
• Hear about common client team program pitfalls and how to avoid them 

Speakers:
Alexia Patry, Global Account Manager, Bryan Cave Leighton Paisner LLP
Debra Filippin, Head of Marketing & Business Development, Asia Pacific, HFW